Done-for-you member retention
Your members live on Patreon.
Your business shouldn't.
We install a complete retention system on your stack, then run it for you: failed payments recovered, cancels saved, and every member in a database you own. Live in 14 days.
Every month, your revenue quietly bleeds in four places.
Members leave and you never find out why.
No save flow, no exit survey you can act on. They're gone before you knew anything was wrong.
Cards fail and the platform quietly drops members to free.
Involuntary churn is 20–40% of all churn. Most of it is recoverable, and almost none of it gets recovered.
New members decide to stay, or not, in the first few weeks.
No welcome, no first win. The riskiest billing cycles are the earliest ones, and most memberships leave them to chance.
You don't own a single email address or phone number.
Your audience is rented. If the platform changes its rules tomorrow, your business changes with it.
You built this audience. Right now the platform controls it. The engine below fixes that.
The retention engine
We keep your members paying and hand you the one asset you've never had: your own list.
One system across the whole member lifecycle. It recovers lost revenue, catches churn at every exit, and exports every member into a database that belongs to you.
Recover
Failed payments and lapsed members, won back before they're gone for good.
Save
Cancel flows, onboarding, and rebill checkpoints that stop voluntary churn where it starts.
Own
Every member in your own database. Whatever the platform does next, the list is yours.
What we install
The complete system, built, written, and run for you.
Failed-payment recovery. Escalating dunning that claws back declined cards, plus a lapsed-membership flow for the ones that slip through.
Cancel save and reason capture. A cancellation flow that wins members back and tells you exactly why people leave, so you can fix the leak upstream.
Onboarding that sticks. New members hit their first win fast and make it past the riskiest early cycles.
Retention checkpoints. Proactive touches at the exact moments members are most likely to quit. Prevention beats winback.
Winback and reactivation. Lapsed members come back, and returning members are welcomed like regulars, not strangers.
Your customer database. Every member with full history, in a database you own, reachable by email and SMS for life, on your terms.
Done-for-you means done. We build the system, write every email, and run it month to month.
Three steps. Live in 14 days.
Audit
We map where members and money are leaking out of your stack, and what it costs you every month.
Build
We install the full engine: every flow, all the copy, your customer database.
Optimize
We run it every month against your real numbers: recovered revenue, churn, reactivations.
Not an app. Not a generic email agency.
| CreatorRetention | DIY app (Okoa, Churn Buster) |
Generic email agency | |
|---|---|---|---|
| Built for creators, not ecom | ✓ | ~ | ✕ |
| Fully done-for-you | ✓ | ✕ you run it | ✓ |
| You own your customer database | ✓ | ✕ locked in the app | ~ |
| Full retention system, not just email | ✓ | ✕ | ✕ email only |
| Strategy and audit, not just sending | ✓ | ✕ | ~ |
Built by a subscription-retention operator.
We come from inside the platform behind some of the largest subscription brands in ecommerce.
800K+
subscriptions managed
$500M+
in annual recurring revenue
What retains subscribers in every vertical, applied to yours.
Supplements, beauty, food and drink, apparel, memberships: we've watched what keeps subscribers paying in each one. We bring the best of it to membership programs and podcasts.
The system exists today.
The entire engine is built and battle-tested on a $1M/mo creator stack. You're hiring a finished system, not an experiment.
Your members hear from you, not a marketing agency.
Every email is compliance-safe and relationship-first. We protect the trust you've built with your audience.
See the thinking before you pay for it.
The #1 Patreon in the world is leaking revenue every month. Here's where.
Matt and Shane's Secret Podcast: 136,453 paid members, roughly $800K a month, analyzed from public data. The four leaks every large membership has, quantified. Read the teardown →
The engine, running on real Patreon data.
Real webhooks, real cancel signals, real save flows, tested end to end on a live membership. We'll walk you through it on your use case.
The 90-day guarantee
If your churn hasn't improved in 90 days, we refund your management fees. You keep the entire system and your database.
We carry the risk. You keep the asset.
Is this for you?
A fit if
- You do $25k+/mo in membership revenue
- You're on Patreon, Whop, Kajabi, or your own stack
- You're losing members you'll never get back
- You want it handled, not another tool to run
Probably not yet if
- You're just getting started, under a few thousand a month
- You'd rather run the tools yourself
- You're not ready to act on what the audit finds
Questions
Is this just email marketing?
No. Email is the delivery channel. The product is a retention system across the whole member lifecycle: recovery, onboarding, saves, winback, reactivation, plus a customer database you own. A generic email agency does one slice of that.
What about my data and the platform's rules?
Carefully, and by the book. Member communications are relationship-first and consent-based, and the system converts your audience into a first-party list you own outright. Everything is built inside platform terms and consent law.
How long until it's live?
Usually 14 days from kickoff to a fully installed engine. The audit comes first, then the build. A more robust custom stack can take longer; you'll get a real date on the call.
Do I have to learn any software or do the work?
No. It's fully done-for-you. We handle the build, the copy, and the monthly running. You stay focused on making things.
What does it cost?
It depends on your size and platform. A $50k/mo membership and a $1M/mo membership need different engines. Book a call: we'll scope it and give you a number on the spot.
Stop leaking members.
Own your audience.
A 20-minute call. We'll show you where the revenue is leaking and whether the engine fits your stack.
Book a call