Retention Engine · Done-for-you
Your members live on Patreon.
Your business shouldn't.
We install a complete member-retention system on your stack — and hand you your own customer database. You stop leaking members. You finally own your audience. Done-for-you, live in 14 days.
Every month, your revenue quietly bleeds in three places.
Members leave — and you never find out why.
No save flow, no exit survey you can act on. They're gone before you knew there was a problem.
Cards fail — and the platform quietly drops them to free.
Involuntary churn is 30–40% of all churn. Most of it is recoverable. Most of it never gets recovered.
You don't own a single email address.
Your audience is rented from a platform. If the rules change tomorrow, your business goes with it.
You built the audience. You don't control it. Let's fix both.
The Retention Engine
We keep your members paying —
and give you the asset you've never had.
A full lifecycle system that recovers lost revenue and stops churn at every exit point — plus your members, exported into a customer database you own forever.
Recover
Win back failed payments and lapsed members before they're gone for good.
Save
Stop voluntary churn at onboarding, cancel, the rebill cliff, and every tier change.
Own
Your members in your own database — yours forever, whatever the platform does next.
What we install
The complete system — built, written, and run for you.
Failed-payment recovery. Escalating, loss-aversion dunning that claws back declined cards — and a "your membership lapsed, here's how to restore it" flow for the ones that slip through.
Cancel save + reason capture. A cancellation flow that wins members back and tells you exactly why people leave — so you can fix the leak upstream.
Onboarding that sticks. New members get to their "aha" fast and make it past the riskiest first cycles.
Retention checkpoints. Proactive touches placed at the exact moments your members are most likely to quit. Prevention beats winback.
Winback & reactivation. Bring lapsed members back, and welcome returning ones without re-onboarding them like strangers.
Your customer database (CDP). Every member, with their full history, in a database you own — ready to market to for life, on your terms.
Done-for-you. We build it, write every email, and run it month to month. You don't touch a thing.
Three steps. Live in 14 days.
Audit
We map exactly where you're leaking members and money, and what it's costing you.
Build · 14 days
We install the full engine on your stack — every flow, all the copy, and your customer database.
Optimize
We run it and tune it every month against your real numbers — recovered revenue, churn, reactivations.
Not an app. Not a generic email agency.
| CreatorRetention | DIY app (Okoa, Churn Buster) |
Generic email agency |
|
|---|---|---|---|
| Built for creators, not ecom | ✓ | ~ | ✕ |
| Fully done-for-you | ✓ | ✕ you run it | ✓ |
| You own your customer database | ✓ | ✕ locked in the app | ~ |
| Full retention system, not just email | ✓ | ✕ | ✕ email only |
| Strategy & audit, not just sending | ✓ | ✕ | ~ |
Built by a subscription-retention operator.
Proven playbooks
Built on the retention playbooks honed inside Skio — the subscription platform trusted by leading DTC brands. This isn't theory borrowed from a blog.
Already built
The entire system is built and battle-tested on a $1M/mo creator stack. You're not paying us to figure it out on your dime.
Safe for your fans
Every email is compliance-safe and relationship-first. We protect the trust you've built — we never spam your members.
The 90-day guarantee
If your churn hasn't improved in 90 days, we refund your management fees — and you keep the entire system and your database anyway.
We take the risk so you don't have to. That's how confident we are in the engine.
Is this for you?
A fit if…
- ✓ You do $25k+/mo in membership revenue
- ✓ You're on Patreon, Whop, Kajabi, or your own stack
- ✓ You're losing members you'll never get back
- ✓ You want it handled — not another tool to run
Probably not yet if…
- ✕ You're just getting started / under a few thousand a month
- ✕ You'd rather run the tools yourself
- ✕ You're not ready to act on what the audit finds
Questions
Is this just email marketing?+
No. Email is the delivery — the product is a full retention system across the entire member lifecycle (recovery, onboarding, save, winback, reactivation) plus your own customer database. A generic email agency does none of that.
What about my data and the platform's rules?+
We build member communications the right way — relationship-first and compliant — and convert your audience into a first-party list that's genuinely yours. The whole system is designed around platform terms and consent law, not around them.
How long until it's live?+
14 days from kickoff to a fully installed engine. The audit comes first, then we build.
Do I have to learn any software or do the work?+
No. It's fully done-for-you — we build it, write every email, and run it month to month. You stay focused on making things; we handle keeping your members.
What does it cost?+
It depends on your size and platform — the engine for a $50k/mo creator isn't the same as for a $1M/mo one. Book a call and we'll scope it and give you a number on the spot.
Stop leaking members.
Own your audience.
A 20-minute call. We'll show you where the revenue's leaking and whether the engine's a fit.
Book a call